Terms & Conditions
You will receive a confirmation email when we gave received your order and a separate email to confirm when this has left our fulfilment centre. We aim to dispatch orders within 1-4 business days (we do not ship on weekends or UK public holidays). Please note that for express delivery (next working day) the order must be placed before 12 noon UK time.
For questions about your order, email us at email@example.com with your inquiry and we will respond to you as soon as we can.
What forms of payment do you accept?
We accept VISA and Mastercard, as well as payments made through PayPal. We also accept mobile payments through Google Pay and Apple Pay. Please note that we do not currently accept payment via American Express.
How do I redeem gift/promo card discounts?
If you have a gift card or promo code then these details can be entered at checkout. Please note that we do not refund discounts retrospectively.
We sell a number of items that are not for profit, where all funds go back to the project they are supporting - no discount can be obtained when purchasing such items.
What should I do if my order arrives damaged or inaccurate?
Please contact us within 7 days of your order arriving at firstname.lastname@example.org with your order number in the subject line.
We ship to the UK, EU, US, Canada, Australia, New Zealand and many more via our delivery partners. If you are not sure whether we can ship to you please contact us at email@example.com.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For questions about your package, email us at firstname.lastname@example.org with your inquiry and we will respond to you as soon as we can.
How long should I expect to wait for my order?
All orders are shipped within 1-4 business days, we do not ship on weekends or bank holidays. Depending on the shipping option you chose you should expect your order to arrive within the following time frame following the notification of dispatch:
UK Royal Mail 1st class - 1-3 business days
Express (if ordered pre-12pm) - 1 business day
International Royal Mail - 10 business days
- International Express (DHL) - 2-5 business days
We hope that you are delighted with our turmeric range, however, if something is not right please let us know within 7 days of receiving your order and we shall refund your order as required. If you are unhappy with a product you’ve purchased please email us at email@example.com with the order number in the subject line.
Please note, that as a food product, we cannot accept items that have been opened/damaged.
The DPA & GDPR May 2018
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
Contact & Communication With us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Resources & Further Information
v.3.0 October 2019 Edited & customised by: WUNDER WORKSHOP LTD. Windermere, Steels Lane, Leatherhead KT22 0QH. Company registration number 09070808. VAT Number 195270293.
Contact Information: firstname.lastname@example.org or 07966 393838 (between 9am-5pm GMT Monday to Friday).